Customer Success Manager

Success | IL Office | Full-time

The Cymbio team is a group of innovators and leaders on a mission to seamlessly and efficiently connect, scale, and automate the full cycle of digital retail operations – for every brand. We believe in building a transparent and dynamic world, and we highly invest in our people, customers, and product. We have a flexible work model, connecting people from multiple locations, including the US and Israel. We’re rapidly growing and always looking for talented people to be part of the Cymbio team to help shape our business and culture. Join us on this journey in building the future of connected commerce! 

We are looking for incredible Customer Success Managers. You will be the key point of contact for brands. This role takes ownership of the relationship once the brand becomes a client and works closely with the Operations Teams to ensure the continued growth of the brand. 

Responsibilities:

  • Develop strong relationships with brands and act as a trusted advisor to each client
  • Analyze and identify opportunities within existing businesses and for new business opportunities
  • Be the go-to resource for any questions regarding our platform and services and provide training as needed
  • Address and resolve any issues in a timely fashion both directly with clients and with internal teams
  • Work internally to provide feedback on our platform and service offering based on client feedback

Requirements:

  • 2-4 years of experience in Customer Success for SaaS companies 
  • Sales/Retail experience
  • Knowledge in the US &/or EU retail & brand market  
  • Analytical and data driven
  • Problem solver who works well in a fast-paced environment
  • Ability to prioritize workload and meet tight deadlines
  • Strong interpersonal and communication skills in English - written and verbal (native speaker level)
  • Passion for innovative solutions and process improvement
  • A team player with a can-do attitude