Technical Support Representative

Operations | IL Office | Full-time

The Cymbio team is dedicated to moving the commerce world towards a more sustainable and eco-friendly future, by allowing brands to connect and scale through marketplace and dropship automation platforms. We help solve important business challenges for customers like New Balance, Lacoste, All Birds, and Steve Madden by automating the full cycle of digital commerce, helping them drive revenue through new and existing channels in a streamlined and cost-efficient way. Based in Tel Aviv, with over 60 amazing CymStars, we’re always looking for talented fun individuals who share our values. You’ll take part in shaping the direction of our business and the way we do things. So, come and be part of the Cymbio Team and help us create a more sustainable future.

We’re looking for a talented Technical Support Representative to join our dedicated team and provide exceptional customer service to our clients and partners.

As a Technical Support Representative, you’ll support our clients by troubleshooting a vast array of issues and errors that arise as well as interacting directly with operating systems and software to provide updates and patches. 

Responsibilities:

  • Provide daily support to our B2B clients regarding order issues including answering questions, analyzing problems, and quickly forming solutions to return systems to proper operation
  • Communicate clearly and effectively with clients, colleagues, and management to quickly resolve issues and ensure client satisfaction
  • Maintain detailed records of daily interactions with clients, reported issues, and completed solutions along with any further actions required from management
  • Create and implement communication cadences with clients to ensure all issues are effectively solved in a timely manner

Requirements:

  • 1+ year(s) of experience in customer support or technical support role
  • Strong written and communication skills with fluent English
  • Tech-savvy & interested in learning technical skills
  • Excel experience is a plus
  • Driven demeanor with an ability to remain calm and professional in all circumstances
  • Fast learner
  • Ability to quickly identify problems, form solutions, and execute step-by-step troubleshooting procedures
  • Working days: Monday-Friday (09:00-18:00/13:00-22:00)