Cymbio and Salesforce Headless Integration For B2C Commerce

Through the dynamic integration of Cymbio with Salesforce, brands unlock a harmonized ecosystem where crucial elements like product data, inventory management, and order processing synchronize effortlessly across diverse sales channels. This groundbreaking partnership empowers Salesforce Commerce Cloud clients with unparalleled access to hundreds of marketplaces and retailers. By harnessing Cymbio’s capabilities, customers can streamline their operations, tapping into automated functionalities that redefine efficiency and scalability within digital commerce, in addition to unlocking Cymbio’s partner base of existing retailers.

Cymbio’s marketplace and dropship automation platform provides brands a centralized hub to manage marketplaces, dropship, and social commerce sales and operations: from integration, data set-up, mapping, taxonomy, onboarding, and daily management of product, inventory, orders, billing, and all operational needs. Cymbio for B2C Commerce is currently available on Salesforce AppExchange.

Cymbio enables digital sales growth for brands with the world’s first brand-centric drop ship and marketplace automation platform and acts as the technology bridge between brands such as New Balance, Balmain, Authentic Brands Group, Lacoste, Allbirds, Camper, and thousands of retailers, marketplaces, department stores, and boutiques (such as Farfetch, Nordstrom, Kohl’s, Macy’s, Dillard’s, Saks, Urban Outfitters, Kroger, Walmart, Zappos, and others).

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Key Features

Agnostic connections

Brands are able to connect and sell on virtually any retailer with our pre-built integrations to most systems and data sets, making connectivity quick and seamless.
Automated Inventory

Get real-time updates on current inventory levels, which are further tailored to each retailer’s desired formats.
Order management

Automate the entire order cycle from start to finish, including capturing, tracking, returns, and cancellations. Set email notifications for each stage of the order cycle, and automatically map shipping methods and carriers.

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Configuration Values

How to get the details from Salesforce:

https://developer.salesforce.com/docs/commerce/commerce-api/guide/authorization-for-shopper-apis.html

These configuration values are required to complete the integration connection setup.

For Integration setup, please follow the steps:

Login to your account in Cymbio.
Go to Settings > Warehouses and click Add Warehouse.
Select Salesforce as a Warehouse Provider.
Enter your Client ID.
Enter your Client Secret.
Enter your Client Password.
Enter your Tenant.
Enter your Site ID.
Enter your Short Code.
Enter your Organization ID.
Click Save.

Custom Configuration

Shipping Mapping

To finalize the warehouse connection setup, it is essential to provide the list of shipping method codes.

This information is crucial for order creation within your Salesforce account. Please note that this step is mandatory, and the shipping mapping setup will be handled and completed by the Cymbio technical team.

To set Shipping Mapping:

Go to Merchant Tools > Ordering > Shipping Methods in your Salesforce Account.

Example:
ID: FDXH

Share the list of Shipping method codes with Cymbio Account Manager by email.

Custom Fields

If you wish to expand the data we push when creating orders in your Salesforce account, kindly furnish us with a list of the specific fields and their corresponding values that need to be included. Please ensure that you provide us with the precise field names and their respective data.

Example:

Field name: “c_CustomerFacingOrderID”
Value: Customer Facing Order ID

Share the list of Custom fields with Cymbio Account Manager by email.

To successfully finalize the integration setup, it is essential to provide the custom fields for the Purchase Order (PO) Number and Sales Channel ID.

PO Number is the Order ID from the Retailer system.

Example:

Field name: “c_PONumber”
Value: PO Number (Retailer Order ID)

Sales Channel ID is the ID per retailer.

Example:

Field name: “c_RetailerIDTagChannel”
Value: Sales Channel ID/Retailer ID

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Cymbio and Salesforce Headless Integration For B2C Commerce