For the new connection through the new Cymbio-Retailers public app the following steps are required:
Go to Shopify App Store and find Cymbio-Retailers app.
Click “Add app” and then “Install App”.
Login by using Cymbio credentials. (Please reach out to support@cym.bio if you do not have a user).
App is connected now. New Location Fulfillment Service is created. Go to your Shopify Store – Settings – Locations.
Reach out to Cymbio (support@cym.bio) and ask to migrate to the new Cymbio Fulfillment Service.
Cymbio will inform you once migration is completed and you can proceed to the next step.
Go to Settings and choose “Shipping and delivery”. Open “General shipping rates” and scroll down to “Shipping origins”.
Scroll down to “Not shipping from” and Click on “Add Rates”.
Use the same rates as your default location and then click “Done” and “Save”.
Cymbio Fulfillment Service should appear under the Shipping origins now.
Orders: In order for Shopify to request Cymbio’s fulfillment with each order and not for you to request each manually, you can setup automatic fulfillment.
To set automatically, in your Shopify go to Settings -> Checkout -> Order Processing.
You will see the option After an order has been paid – select Automatically fulfill the order’s line items.
For any questions or help during this process please feel free to contact us
by email at: support@cym.bio or by phone: (+1) 800-598-7985.
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